Order Status & Tracking

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  1. How do I check my order status?

    Instructions to Check Order Status via Online Account

    You can check the Status of your order instantly on our website! Follow this link to see the Orders Tab. If you are not logged in, you will be prompted to do so. Follow this link to learn How to Reset Your Password. ...

  2. What is your policy for domestic orders with backordered items?

    Our Shipping and Payment Policy for All 50 States and U.S. Territories

    If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered." Paid with Credit/Debit Card In-Stock Items: Any items in stock will be paid for at the time o...

  3. Where is my order?

    Check Your Order Status on Our Website

    You can check on your order, even if you don't have an account. Click the link below that applies to you. We'll give you instructions on how to access your order information. How did you place your order? I checked out using my online ...

  4. Why does my delivery date keep changing?

    Details About Backordered Items

    What does "backorder" mean? If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered." What does the estimated ship date mean? The estimated ship dates listed...

  5. Why is my tracking number not working?

    Potential Causes for Tracking Information Delays

    If your order status says "shipped" but the tracking information doesn't show movement, don't panic. For Most Orders Please allow 24 hours for your tracking information to show movement. This gives the package time to travel from our warehouse to ...

  6. How do I get the DB Schenker tracking information?

    Tracking Instructions for DB Schenker (DB SKR)

    To track a package shipped with DB Schenker (DB SKR) follow these steps: Go to https://eschenker.dbschenker.com/nges-portal/public/en-US_US/#!/tracking/customer-search. Click the arrow in the "Select Reference Type" drop down menu. Scroll down ...

  7. How do I track a Global Delivery Network shipment?

    Tracking Instructions for Global Delivery Network (GDN)

    GDN orders can be tracked online, similar to other carriers. Follow this link to Track a GDN Shipment. ...

  8. How can I look up an order without an account?

    How To Use "Order Status Lookup"

    You can still look up an order even if you checked out as a guest or any other way. You DON'T need an account! As long as you have your order number and some other basic information, Order Status Lookup will allow you to: Check the Status of a p...

  9. What does my order status mean?

    Order Status Definitions and Descriptions

    If you checked your order status online and are confused, the following information may help. Awaiting Pickup Your order is ready to be picked up at the retail location you selected. Follow this link to learn more about Retail Pickup. Canceled Y...