I received missing or damaged parts. What should I do?

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We apologize for your inconvenience and we will do what it takes to make it right. We have a fast, easy process for shipping claims on our website.

Follow this link to see the Orders Tab.
Click "Return or Exchange Items" next to the order that contains the damaged item.
- This action will only be available once your order has shipped completely.
Select "I have item(s) that are missing or damaged" from the list and click "Next".
Follow the prompts and directions to initiate the shipping claim process.

Be as descriptive as possible about the condition of the box.
- Was the box ripped, smashed, opened, etc.?
- What color was the tape?
- Was the part hanging out of the box?
Be as descriptive as possible about the condition of the damaged part(s).
- Was the part bent, broken, dented, etc.?
- Where on the part was the damage located? Top, left side, mounting flange, etc.?
Pictures are very helpful.
- You CAN upload images online when submitting a shipping claim.