What does "backorder" mean?
If you order something with a future estimated ship date, this means the item is currently not in stock. These items are considered "backordered."
What does the estimated ship date mean?
The estimated ship dates listed for backordered parts are provided to us by the manufacturer. The date you see is the date we expect to receive the part at our facility. Once received, we will ship it to you.
Note: Once an order is placed, the "Estimated Ship Date" is referred to as "Expected Arrival Date."
Why would the expected arrival date change?
Sometimes the manufacturer changes the expected arrival date. This can be due to things like extended holidays, unexpected delays in production, or severe weather.
What do I need to do?
If the expected arrival date changes, we will notify you by email, using the email address on file. We may also reach out to confirm you still want the backordered item(s).
- Make sure your contact information is up-to-date on our website.
- Add our email address to your "Safe Senders" list or "Address Book" to make sure our emails don't go to your "Junk" folder.
You can check your order status online, with or without an account. Follow these links for more information:
Backordered item payment and shipping varies based on your location and method of payment. Follow these links for more information: